WE LOVE OUR CUSTOMERS!
We recognize that finding a jeweler who is not only trustworthy, but provides quality & reliable service can be difficult. Our mission is to provide every client with excellent, fast service, full transparency and quality craftsmanship.
TESTIMONIALS
We like to let our work speak for itself. Below are some of the things our wonderful clients have had to say about us over the years!
"This is our go-to jewelry repair shop. Great customer service, quality work, and great prices! We have been working with them since the 90s."
"Very knowledgeable, professional, affordable, and quick turnaround. Definitely recommend this fine establishment for all your jewelry needs and repairs. They turned an old used watch of mine into a practically new watch again."
"Took a ring in to have it repaired and resized. The staff was very knowledgeable, explained to me what needed to be done for a proper repair and why. Price was very reasonable, they did a beautiful job and they finished the work ahead of schedule. I highly recommend them."
"Easy going experience with polite and respectful staff. The gentleman that helped me gave me a reasonable repair estimate for 2 chains. He completed the repair and a thorough cleaning while I waited (took only 10 minutes) also did some preventive maintenance which I hadn't noticed and he didn't charge me any extra, I was very grateful! I'm thrilled with how these chains shine now!"
"A" family business", The folks at Jewelry Service Center replaced a hard to find watch battery and a new watch band for me. In addition to quality service at a fair price, they were fast (though 5 other customers came in and were helped along side me at the same time!) but most importantly friendly and genuinely kind.
A great opportunity to support a local merchant vs. the large chain stores trying to do the same."
"Best retail service experience I've had in years! Prompt, efficient and very cordial service from a woman who correctly diagnosed the problem in my wristwatch (which had been caused by another jeweler) and fixed it on the spot for a very reasonable price. I couldn't be more pleased and I take these reviews seriously."
"I cannot say enough good things about the folks at the Jewelry Service Center. They are ALWAYS polite and friendly, but best of all always willing to suggest options that may actually cost less and work better than what you were thinking was your only choice. They clean (silver earrings can look amazing), they mend (watches can be brought back to life), they adjust (bracelets to fit perfectly and made easy to get on), they create (a lone lovely earring made into a necklace charm), and while you are waiting you can browse their new jewelry for sale (that can be dangerous). I wish I could give more than five stars. I wish every business had their standards of quality and customer service."
"My whole experience start to finish was seamless and great. I contacted them asking if an old diamond charm could be reworked to something more modern. I picked everything out via email through multiple conversations and when the day came to drop off the diamond I actually changed my mind on what I wanted and they were so accommodating and found a picture of exactly what I was thinking. This was a surprise birthday present for my mom and they turned it around quickly and it was so pretty. I was happy and my Mom loved it. Everyone was so nice and accommodating and their work is phenomenal. This is my second time bringing an old piece of jewelry here and I will always come here for repairs or repurposing in the future. Highly recommend!"
"These people are not good, they are great. I will go out of my way to bring all of my jewelry pieces here. I've encountered almost every staff member and everyone is kind honest and professional to all of their customers no matter the value of the repair.
The service is extremely reasonably priced and always a fast turnaround. They could easily charge double the price and it would still be a good value ( please don't use that as advice* 😀 )
I am extremely pleased!."
"I drove 20 minutes to get to them—even though there are several jewelry repair stores near me - which says a lot about how good they are.
The man who greeted me was both professional and warm, and I love how the store is set up, you can actually see the jewelry repairers working their magic on customers’ pieces. It creates such a trustworthy atmosphere.
I brought in a broken gold necklace, and not only did they quote me a fair price, but the repair was so flawless I couldn’t even tell where the break had been. Definitely 5 stars from me!"
"We have been taking our jewelry here for years to get serviced. Always a friendly staff member to help with watch batteries or link adjustments. Fast service typically within the same day.
I'm always confident that they will return my jewelry and watches perfect every time. They can also custom make pieces if you choose. If you have an old ring that is sentimental, have it made into a necklace!"
"Amazing business. If I could give 10 stars I would. They have great customer service. I brought my husbands ring to get resized and they were able to fix it same day. The staff are very knowledgeable and answered all my questions. I felt good leaving my jewelry with them. The place was clean with a welcoming atmosphere. I will definitely be back."
"Had my wedding ring repaired here after the top of it came off. They soldered the top diamond piece back on and soldered the band to ring. They also cleaned it and rodium plated it again. It looks absolutely gorgeous and brand new! I also had a clasp fixed on a gold necklace and a charm fixed that broke. I would highly recommend anyone to go here. Very professional and did a fantastic job!"
"This is the only place I go to for my watches. From repairs, to batteries, to sizing, they’re always knowledgeable and super friendly. Prices are very reasonable and wait times are minimal. Usually, you can just walk in and be helped right away. I believe the most I’ve ever waited was 5 min tops. This store also feels like a family run business with the good customer service that comes with it. 10/10 would recommend!."
"I have used them for repairs for years, but they just blew me away this week! I lost a stone in my anniversary band while on vacation this year. It has very small stones and based on the experience of a friend of mine at another well respected jeweler in the county, I expected the replacement to be just kind of an "OK" match. I should have known better! They matched the clarity & color perfectly, you would never know that I had damaged it. Thank you for being the absolute BEST jeweler in the area!"
"The GREATEST service I have ever received!! I had an accident last week and bent my engagement ring and I thought it was ruined. I went here and they cleaned and straightened my engagement ring and wedding band and now they look brand new! I am so happy and will always refer them to others."
"We've had rings repaired, brackets tightened, rings re-designed (swapping out stones), watch batteries replaced, missing stones replaced, watch batteries replaced, links removed, clasps repaired, wedding set soldered. They have always explained the process, provided options, upfront quotes and very reasonable pricing. Work is done quickly and well, none of our repairs have been from their work. They even establish customer led payment plans for the big jobs. Always friendly, personable, and professional. We love them and will continue to use their services for years to come."
"I have been dealing with the Jewelry Service Center since it was located on Ordinance Road by Walmart. They have repaired numerous bracelets, rings and earrings for me. I am very, very happy and love the work they do, that is why I am still dealing with them to this day. I am glad that they have remained local, but even if they didn't I would have found a way to stay with them, because they do great work!!! Thanks for all the repairs that you have done for me. Not to worry you have a loyal customer with me."
"We have been doing business with them for years and have loved everything that has been fixed, created or just brought from them. The quality and customer service is stellar. We have found a real honest and talented group of people that we trust. Thanks guys."
"I went here a week or so ago to get one of my watches' batteries replaced. Service was exceptional. Staff was incredibly friendly and helped me out with questions regarding some other work I will eventually need done. The work itself was done very quickly, and honestly it may have been the cheapest cost to replace batteries that I've ever paid. 5/5 would recommend this place to anyone."
"Love this place! They can design anything, even from a photo and fix any item from fashion to expensive jewelry! The shop has a limited but nice selection of jewelry for purchase and they will work with you to get exactly what you want or need! Great customer service and very knowledgeable, honest staff! I won't go anywhere else for my jewelry needs!!"
"Have used them for years for everything from watch battery replacement to repairs on my wife's diamond earrings. Quality work and fair pricing."
"Overall I would highly recommend them, their level of customer satisfaction is wonderful and the staff went above and beyond to make sure I was pleased with their work. I will be returning to them for other repairs in the future"
"Not a better jewelry service anywhere that can beat them. I've gotten things fixed here that no one else could do or offer to do. They are EXCELLENT."